Time and time again collaboration and UC are commonly mentioned in the same breath, but why?
Collaboration means "working together," exchanging information, and "communicating" with people and processes in various forms. What UC as a concept is trying to do is make the choice of interaction more flexible for the parties involved.
So, depending on the circumstances, preferences, or whatever, people can communicate and exchange information in real-time or asynchronously. Obviously, it would be nice to do everything in real-time, face-to-face, but that's not the real world and it can be expensive in a global environment. So, with the flexibility of UC, we can try to come as close as possible selectively with real-time interactions such as phone calls, IM, voice/video conferencing, when they are really needed, not all the time!
We all know how inefficient it is to have a face-to-face meeting or conference call with people who have not done their homework and reviewed all the necessary information to discuss ahead of time. UC supports that asynchronous communication requirement as part of collaboration with "UC Messaging" (commonly called "Unified Messaging"), but also facilitates the dynamic transition to real-time interactions when necessary and "as soon as possible," based on individual availability and accessibility, better known as "presence."
UC is also not just about person-to-person contacts, but also about pro-active process-to-person "notifications" that enable optional interactions with automated business process and service applications and access to live assistance when necessary. This approach is coming to life under the label of "Communications Enabled Business Processes" or CEBP, and will be particularly effective with the growing market of mobile recipients that carry "smart-phones" for increased accessibility and availability.
So, yes, things are still evolving, but we just need to make sure we understand where we are really heading to when we talk about "Collaboration" and "Business Communications."
Want help on your UC strategy? Then collaborate with Dataplex, contact us here: charles.barratt@dataplex-systems.com